Kumar Shivam
Senior Software EngineerFrom architecture to shipped product.

Designing systems that scale. Engineering products that perform.

I build across platform architecture, cloud infrastructure, and AI-assisted workflows, translating ambitious product ideas into software that feels dependable in the real world.

Systems designCloud platformsProduct engineeringGenAI workflows
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Currently buildingEnterprise AI integration platformsAgent-driven workflow orchestrationSecure backend systems for production scale

100K+

Monthly users across commerce, banking, and engagement products.

99.9%

Operational reliability for systems that need to stay boring in production.

30-40%

Latency and throughput improvements delivered through focused engineering work.

About

An engineer who likes product clarity as much as technical depth.

I am a senior software engineer with 5+ years of experience building production systems that sit at the intersection of platform engineering, product delivery, and applied AI. My work spans Node.js, TypeScript, Java, cloud infrastructure, and event-driven architecture, with a focus on turning complex business workflows into software that is reliable, observable, and fast under load. Recently, that has meant building enterprise AI integrations, multichannel engagement platforms, and secure service layers that connect modern models to real operational systems.

5+ years

Systems and platform engineering

100K+

Monthly users across shipped products

99.9%

Reliability in production systems

40%

Measured performance improvement

Designed and scaled backend systems supporting 100K+ monthly users across production environments.

Reduced API latency by 30% through caching strategies, query optimization, and CI/CD improvements.

Improved backend throughput by 40% using optimized queries and Kafka-based event-driven architecture.

Built highly reliable distributed systems achieving 99.9% uptime across PostgreSQL and MongoDB clusters.

Skills

Capabilities behind the work.

The stack matters, but the real value is how these tools come together to ship product, reliability, and speed without drama.

Backend

Node.jsExpress.jsTypeScriptJavaScriptJavaSpring Boot

Frontend

React.jsReduxNext.jsREST API Integration

Databases

PostgreSQLMongoDBMySQLRedis

Cloud and DevOps

AWS ECSAWS EC2AWS LambdaS3CloudFrontCloudWatchAzureDockerKubernetesJenkinsGitHub ActionsCI/CD

APIs and Architecture

RESTGraphQLMicroservicesEvent-Driven SystemsPub/SubKafkaRabbitMQ

Testing and Tools

JestPostmanGitAgileScrum

Projects

Selected Work & Impact

A few production systems that capture how I work: architecture first, product-aware execution, and measurable results.

Emirates NBD

Emirates NBD AI Integration Platform

Role

Fullstack Engineer

Impact

Established secure orchestration patterns for enterprise GenAI in banking.

AI integration platform connecting LLM-driven agents with secure banking workflows and transactional systems.

  • Built event-driven Node.js and TypeScript services for agent-based workflows, including MCP-style tool orchestration.
  • Designed secure API layers with authorization, auditing, and compliance controls for AI-facing banking capabilities.
  • Established reliable orchestration between AI models and transactional services with fault tolerance and low-latency processing.
GenAINode.jsTypeScriptEvent-Driven MicroservicesREST APIsPostgreSQLMongoDBAWS

Walmart Global Tech India

Walmart High-Throughput Commerce Services

Role

Backend engineer

Impact

Reduced API latency by 30% and improved release reliability.

High-throughput commerce services for secure transactions, visibility, and resilient retail operations.

  • Architected REST and GraphQL APIs for secure transaction flows and operational dashboards.
  • Reduced API latency by 30% through caching, query optimization, and deployment automation.
  • Automated Docker and GitHub Actions pipelines for faster zero-downtime releases.
Node.jsExpress.jsTypeScriptGraphQLReact.jsAWSAzureDocker

AntEngage

AntEngage Customer Engagement Platform

Role

Co-founder, operator, and engineering lead

Impact

Scaled delivery across product, platform, and infrastructure decisions.

Customer engagement platform built for high-volume communication workflows, low latency, and production scale.

  • Led a team of 5+ engineers through Agile delivery and faster iteration across customer engagement features.
  • Architected the platform across AWS ECS, EC2, and bare-metal infrastructure to balance cost, latency, resilience, and scale.
  • Containerized services, automated CI/CD, and implemented monitoring with CloudWatch, Sentry, and Prometheus.
Node.jsTypeScriptReact.jsAWS ECSEC2DockerPostgreSQLMongoDB

Leading Telecom Company

Customer Engagement Platform and Multichannel Orchestration

Role

Fullstack Engineer

Impact

Built a custom pub/sub foundation for scalable multichannel communication.

End-to-end customer engagement platform with Genesys integration and multichannel orchestration across email, chat, and event-driven workflows.

  • Built end-to-end customer engagement tools across email, chat, and multichannel communication workflows.
  • Integrated Genesys with backend services to support unified customer interaction flows and operational tooling.
  • Created a custom pub/sub architecture with Node.js and Java Spring Boot services for scalable event-driven communication.
Node.jsTypeScriptJavaSpring BootPub/Sub ArchitectureGenesysMongoDBPostgreSQLAzure

Writing

Field notes from building software that has to work.

These pieces are less about content for content's sake and more about patterns I keep seeing: applied AI, product systems, customer journeys, and the engineering tradeoffs underneath them.

A compact reading shelf instead of a long archive. Browse horizontally and jump into the pieces that match what you are curious about.

Featured pieceMay 8, 2026

How to Connect AI Agents to Real Enterprise Systems Safely

What changes when an AI agent moves from demo mode to real systems: secure APIs, orchestration layers, approvals, observability, and production boundaries that actually hold.

AI AgentsEnterprise AISecurityAPIs

On this site

Start here for the clearest slice of how I think through applied AI and product systems.

Read
On this siteMay 8, 2026

MCP-Style Orchestration Patterns for Production AI Workflows

A production-focused look at tool orchestration: why MCP-style design matters, which patterns hold up in real systems, and where teams usually get into trouble.

MCPAI WorkflowsOrchestrationMicroservices
Read article
AntEngage BlogJan 27, 2025

Understanding the Technology Behind AI Agents: NLP, ML, and Beyond

Explains the NLP, ML, and orchestration foundations behind AI-powered agents for customer engagement and automation.

AI AgentsNLPMachine Learning
Read publication
AntEngage BlogJan 23, 2025

Revolutionising Sales with AI: How AI is Transforming the Selling Game

Covers how AI can automate routine sales tasks, improve decision-making, and help teams focus on customer relationships.

AISales AutomationCustomer Engagement
Read publication
AntEngage BlogJan 16, 2025

How AI-Powered Agents Enhance Patient Communication and Interaction

Looks at AI-powered agents in healthcare communication, patient support, and provider interaction workflows.

Healthcare AIPatient CommunicationAI Agents
Read publication
AntEngage BlogNov 18, 2024

The Importance of Personalisation for Successful Customer Engagement

Explores why personalized communication improves retention, conversion, and long-term customer engagement.

PersonalizationCustomer EngagementCX
Read publication
AntEngage BlogOct 14, 2024

How to Elevate Your Customer Engagement to the Next Level

Practical ideas for improving engagement through timely communication, smarter workflows, and better customer context.

Customer EngagementAutomationCRM
Read publication
AntEngage BlogSep 27, 2024

How AI is Transforming Customer Support in 2024

A look at how AI support systems reduce repetitive effort and improve response quality across customer operations.

Customer SupportAIAutomation
Read publication
AntEngage BlogSep 25, 2024

The Evolution of Conversational AI: From Chatbots to AI Agents

Traces the shift from scripted chatbots to more capable agentic systems that can reason over context and workflows.

Conversational AIChatbotsAI Agents
Read publication
GeekyAnts BlogMay 29, 2020

Performance Improvement in Laravel App

Technical notes on optimizing Laravel application performance through practical backend improvements.

LaravelPerformanceBackend
Read publication
GeekyAnts BlogAug 29, 2019

How To Make Packages In Laravel

A developer guide to structuring and creating reusable Laravel packages for cleaner application architecture.

LaravelPackagesPHP
Read publication
Browse all blog posts

Experience

A path through scalable backend systems, product engineering, and AI-enabled platforms.

A timeline of the environments, teams, and systems that shaped how I build today.

Nov 2025 - Present

Bengaluru, India

Sr. Associate Technology

Synechron · Emirates NBD

Bengaluru, India
  • Leading the design and development of AI-powered integration platforms for Emirates NBD, enabling seamless interaction between LLM-driven agents and core banking systems.
  • Architecting scalable event-driven microservices in Node.js and TypeScript to support agent-based workflows, including MCP-style tool orchestration for secure data retrieval, workflow automation, and transaction handling.
  • Designed secure API layers with strict authorization, auditing, and compliance controls to safely expose banking capabilities to AI agents while maintaining consistency and fault tolerance.
  • Driving performance optimization, observability, incident response, and architecture patterns for integrating Generative AI into enterprise-grade financial infrastructure.
GenAINode.jsTypeScriptExpress.jsEvent-Driven SystemsPostgreSQLMySQLMongoDBAWSDocker

May 2025 - Nov 2025

Bengaluru, India

Software Engineer

Caspex Tech LLP · Walmart Global Tech India

Bengaluru, India
  • Developed Node.js and Express.js microservices handling secure, high-throughput commerce transactions.
  • Architected REST and GraphQL APIs integrated with React-based monitoring dashboards.
  • Improved system uptime to 99.9% and reduced API latency by 30% through caching, query optimization, and CI/CD automation.
  • Automated Docker and GitHub Actions release pipelines for faster, zero-downtime delivery.
Node.jsExpress.jsTypeScriptReact.jsAWSAzureDockerPostgreSQLGraphQL

Nov 2024 - May 2025

Bengaluru, India

Co-Founder and Chief Operating Officer

AntEngage Technology Pvt Ltd · Cloud-native engagement platform

Bengaluru, India
  • Architected backend systems using Node.js, Express.js, and TypeScript across AWS and bare-metal deployments.
  • Led a cross-functional team of 5+ engineers and drove Agile delivery practices.
  • Containerized services and introduced CI/CD workflows with GitHub Actions and Jenkins.
  • Implemented autoscaling and monitoring with AWS CloudWatch, Sentry, and Prometheus.
Node.jsExpress.jsTypeScriptReact.jsAWSDockerMicroservicesCI/CD

Jan 2020 - Nov 2024

Bengaluru, India

Software Engineer

GeekyAnts India Pvt Ltd · Product and platform engineering

Bengaluru, India
  • Led backend development using Node.js and TypeScript integrated with React-based client applications.
  • Designed GraphQL and REST APIs serving real-time data to multiple frontend platforms.
  • Built containerized services on AWS and Azure for hybrid deployments and performance benchmarking.
  • Enhanced backend throughput by 40% using query optimization and Kafka-based message queueing.
Node.jsTypeScriptExpress.jsReact.jsAWSAzureDockerGraphQLKafka

Credentials

Certifications, achievements, and education.

A mix of technical credentials, leadership wins, and formal engineering education.

Certifications

  • Developing Back-End Apps with Node.js and Express

    IBM · Mar 2025

    View credential

  • Cloud Technical Essentials

    AWS · Mar 2025

    View credential

  • Foundations of Project Management

    Google · Mar 2025

    View credential

  • Solving Problems with Creative and Critical Thinking

    IBM · Jan 2025

    View credential

  • GDPR Compliance

    LinkedIn Learning · Aug 2024

    View credential

  • Node and Express Essentials

    Coursera · Mar 2025

  • Creative Thinking

    LinkedIn Learning · Aug 2024

Achievements

  • 1st Place - Tech Hackathon by GeekyAnts, Feb 2023
  • 1st Place - State-Level Debate Competition, SJPUC, Mar 2016

Education

  • Bachelor of Engineering, Information Science and Engineering - The Oxford College of Engineering, Bengaluru, 2016 - 2020
  • Pre-University Course, PCM and Computer Science - St. Joseph's Pre-University College, Bengaluru, 2014 - 2016

Contact

Building AI-integrated systems, product platforms, and backend architecture that hold up in production.

I'm open to senior engineering conversations around platform architecture, backend systems, enterprise AI integration, and product-focused engineering leadership.

Senior engineering rolesPlatform and backend systemsAI-integrated product work
kshivam2609@gmail.comLinkedIn Profile